FAQ’S – Saziya

General Queries

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery (COD) is available for orders under ₹2000 at all serviceable pincodes.

How do I submit a return or exchange request?

Go to the "Place Your Return/Exchange Request" section on the website or [click here](#) to initiate a return/exchange request for your order.
Enter the required details as prompted.
Follow the instructions to select the item(s) you wish to return or exchange.

Please note that return/exchange requests must be made within 7 days of the delivery date. Our courier partner will arrange a reverse pickup within 2-3 working days. Once we receive the product, we will contact you to confirm your request.

Additionally, all returned products must be unused and undamaged, and should be returned with their original packaging and tags. Items without tags will not be accepted.

Are there any extra fees for returns or exchanges?

A reverse shipment fee of ₹100 will be deducted from your refund for any return orders.

When can I expect my order to arrive?

Orders typically take 2-5 working days to reach metro and tier I cities, but delivery to some pin codes may take a bit longer. If you experience any delays, please contact us at:

Instagram: @mysaziya
WhatsApp: +91 9511715027
Email: support@saziya.com

How will I know if my order has been placed?

You will receive a confirmation of your order at your registered email address and phone number. Additionally, we will notify you once your order has been dispatched from our warehouse.

What should I do if my shipment is delayed?

If your order does not arrive within 7-10 working days, please contact us at:

Instagram: @mysaziya
WhatsApp: +91 9511715027
Email: support@saziya.com

We will do our best to expedite the delivery.

Are there any delivery charges for shipping?

A shipping fee of ₹59 will be applied to all orders below ₹498.

Do we offer international shipping outside of India?

Currently, we do not deliver items outside of India. However, you can place an order from anywhere in the world as long as the shipping address is within India.

What should I do if my payment was deducted but my order was not placed?

In most cases, payments are automatically credited back to your account within 2-3 business days. If you do not receive your refund within this timeframe, please email us the details of your transaction at:

Instagram: @mysaziya
WhatsApp: +91 9511715027
Email: support@saziya.com

We will verify the issue and get back to you as soon as possible.

Cancellation, Return / Exchange & Refund

What is the process for canceling an order?

You can cancel your order within 6 hours of placing it by clicking the 'Cancel' button in the 'My Orders' section of your account.

What is the process for returning or exchanging a product?

Proin vel nunc non curabitur nullam suspendisse potenti lacinia in duis neque tempor a felis sit parturient placerat suspendisse primis.

Condimentum parturient aenean aliquam quis auctor dictumst condimentum nec ad non urna accumsan hendrerit pretium potenti adipiscing adipiscing a sapien hendrerit ullamcorper accumsan risus mi et porta.

Ac et condimentum potenti condimentum.

If I receive a product in damaged condition, what will happen next, and how can I resolve this issue?

A faucibus leo auctor scelerisque sit torquent non ligula maecenas a suspendisse fermentum habitant aliquet consectetur mi ad nisl himenaeos elementum lobortis ornare ac adipiscing leo condimentum consectetur nibh laoreet.

Dictum a elit ridiculus odio montes.

What steps should I take if I receive a different item than what I ordered?

Enim adipiscing commodo vestibulum condimentum parturient vulputate gravida phasellus scelerisque tellus lobortis scelerisque hac metus tincidunt mi.

Vestibulum vestibulum parturient inceptos scelerisque neque a facilisis posuere sem ullamcorper scelerisque ac.

How many days after purchase can I return my order?